Returns & Exchanges
We want you and your dog to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in original, unworn condition. Please ensure all tags remain attached and products are free of pet hair to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the gear in its original packaging, ensuring all labels and tags are intact and the item is clean.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing